Love U2 Returns Policy and Product Guarantee
looking to return or exchange an item? our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
Returned items must be unopened, unused, or unworn and have packaging and tags intact, with any enclosed documentation
To return a product to us, email us on email@example.com and we will send you a form to fill in, then follow the instructions you will receive by email. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item or arrange a credit note code to be sent to you by email.
Please note: Goods will only be accepted for return if they are returned within 30 days of delivery unless we have let you know otherwise.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Please Note: Delivery charges are only refundable where goods are faulty, and a refund is made.
Our Returns address is:
Love U2 Ltd
PO BOX 228
Policy in Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms must be met.
- The goods must be unused.
- The goods must be returned in original condition & packaging.
- Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back within 30 days from the day you received your order.
- Lingerie and items of clothing are non-refundable and non-exchangeable.
- Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met, then we reserve the right to return the goods.
Faulty items can be returned free of charge within the first month of purchase if the customer is in the UK. When the item is returned, it will be checked to verify if the item is faulty, and the Freepost address will be sent to customer, if the item is not faulty then there will be a charge of £3.50 plus VAT for the cost of postage.
If you are based outside of the UK, we do not cover any postage charges to return items back to us under any circumstances.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered. Replacement faulty items will be sent back to you free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before returning, for reasons of hygiene. Any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.
Please email us on firstname.lastname@example.org and we can then send you then free postage address for faulty items.
We offer a one-year warranty on everything, if the item develops a fault within three months, we can offer a refund or exchange, after three months, it is an exchange only.
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient, and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by you cannot then be returned for an exchange as they have been accepted by the customer.